Easy Returns For All
If you are not happy with your purchase for whatever reason, you may return any eligible item for a refund within 90 days of your purchase. All returns must be unworn, in the state you received them and in the original packaging. All refunds are issued in the same form as the original payment
As a featured benefit for all Breakaway Rewards members, your return shipping is free of charge. That’s right. Breakaway Rewards members receive free return shipping for life. Simply request your free UPS return shipping label below and your return will be processed upon receipt.
Free return shipping is restricted to the 48 contiguous United States, limited to one per order and must meet the eligibility requirements outlined above. Once the package is received, your refund will be issued in the same form as the original payment, usually within 3 business days.
To learn more about the benefits of Breakaway Rewards membership,
All Other Guests
To make the return process easier, we’ll provide you with a prepaid UPS return shipping label and pay for the domestic return shipping costs up front. Once the package is received at our distribution center, a refund will be issued in the form of the original payment, less $9.99 to cover the return shipping. This offer applies to returns originating from the 48 contiguous United States and does not apply to shipments originating from Alaska or Hawaii.
Request Your Return Shipping Label
To request your return shipping label, simply click the return my purchase button below.
Return My Purchase
Here is what you can expect next:
- You will receive an email directly from UPS with a prepaid return label
- Print the UPS Electronic Return Label directly from your email
- Ensure that there are no other tracking labels attached to your shipment
- Fold the printed label at the dotted line
- Drop off the package to your nearest UPS Store or Drop location near your home.
- To find your closest UPS Location visit findmyups.purehockey.com
- Finally, we will refund your purchase in the same format as the original payment within 3 business days of your package arriving at our distribution center
Breakaway Rewards members will receive a full refund typically within 3 business days of the package being received at our DC.
All other guests using the prepaid UPS shipping label will receive a full refund in the format as the original payment less $9.99 to cover the UPS return shipping cost. Refunds will be issued within the same 3 business day time frame.
If at any time you need any assistance please contact your customer service support team at 866.787.3462