Easy Returns For All
If you are not 100% satisfied with your purchase, return it! As long as your return meets our
Return Guidelines, there’s no need to contact us for return authorization.
Return shipping labels for customers with a Pure Hockey account can only be accessed within 90 days of the purchase. If your purchase was made over 90 days ago, please refer to other returns for instructions on how to return your item.
Please note that you are responsible for the cost of return shipping*. You will not be asked to submit any payment information for the return shipping label. Rather than pay an additional fee, your refund will be deducted by $9.99 to cover the costs of return shipping.
*If you were enrolled in the Breakaway Rewards program prior to September 2017, you may be eligible for certain return shipping benefits. Click here to learn more.
As a Breakaway Rewards member, you are eligible for Free Return shipping through 9/12/2018. If you return an item according to the returns process outlined below, the $9.99 return shipping fee will automatically be waived – there’s nothing you need to do. If you have any questions, please contact our Customer Service team at 866 787 3462 or firstname.lastname@example.org
Request Your Return Shipping Label
- Click Request Return Label.
- Within ten minutes, you will receive an email directly from UPS with a printable UPS label.
- Print your label and follow the instructions with the label.
- Box up your item(s) and include either a copy of your email confirmation or the packing slip that came with your original order in the box and drop the box off at any UPS location.
Please allow up to three business days from the date of receipt at our warehouse for returns processing. Once the return is processed, it may take up to 14 business days for your credit card company to post the refund to your account.